General Sales Policy

Online sales are restricted to business-to-business transactions only. Acceptance of all orders is subject to credit approval by Dynacon. No order shall be deemed accepted until it is verified by Dynacon and an order acknowledgement has been returned to the Purchaser. Minimum billing per order is $25.00 plus freight charges.

Payment Terms

For Purchasers with established credit, terms are net 30 days from the date of invoice. For accounts without established credit, purchase through Visa, Master Card or American Express. Use the online contact us feature to request a credit application for open account consideration. Allow two weeks for approval. All payments must be in U.S. dollars payable to Dynacon Inc., P.O. Box 205, Weyers Cave, VA 24486.

General Pricing Policy

Prices are based on quantity-per-order of each part number purchased for shipment at one time. Different part numbers cannot be combined for quantity pricing. Quotations on larger quantities of any product are available upon request. At its discretion, Dynacon may offer special prices for products purchased online which are different than prices published in its current hard copy price list. Freight and handling fees will be added to each shipment. Prices are subject to change without notice. In the event of a price change, the unshipped portion of any order may be billed at the new price.

All Shipments are F.O.B. Point of Origin

Freight charges plus a $2.00 handling fee will be automatically calculated and displayed in the Shopping Cart. For shipments by UPS, an additional insurance fee of $0.35 per $100 value (not shown) will be added to each shipment when invoiced. For shipments not insured through UPS, title and risk of loss or damage pass to the Purchaser upon delivery to the common carrier. Claims for loss or damage in transit must be made with the freight carrier by the Purchaser. Unless otherwise instructed, partial shipments will be deemed to be acceptable.

Shipping Options

The Purchaser can use the online shipping options to select shipment via the various services offered by UPS or Federal Express. For freight collect shipments, use the "Special Instructions" block on the Shopping Cart to provide the name and contact information for the freight carrier, and the consignee's account number. When freight collect shipments are invoiced, the freight charges shown in the shopping cart will be deducted. Large actuators and valves which exceed UPS or FedEx weight limits, or are crated for shipment, will be shipped freight collect using the least expensive truck line.


Most parts are shipped from inventory in two working days or less from receipt of order. Products dropshipping directly from manufacturers or out of stock may require two to four weeks to ship. The availability of any part can be determined by utilizing the online contact us feature.

Sales Tax

For Purchasers located in the State of Virginia, state and local taxes will be charged on all orders unless a sales tax exemption certificate has been provided to Dynacon. The sales tax will not be displayed in the Shopping Cart and will be added to the shipment when invoiced. For Purchasers located in other states or countries, Dynacon does not collect sales tax for these areas, and it is the Purchaser's responsibility to maintain tax exemption records and report and pay sales taxes as required.

Credit Balances

Purchaser agrees that any credit balance issued will be applied within one year of its issuance. If not applied or requested within one year, any remaining balance will be subject to cancellation, and Dynacon shall have no further obligation.

Warranty Policy & Disclaimers

Specifications provided by the product manufacturers are deemed to be correct, but Dynacon does not guarantee their accuracy or completeness. All product dimensions are nominal, and Dynacon should be contacted if more precise dimensions are required. Product cross reference information is based on functional equivalency and does not imply that performance and other characteristics are perfectly comparable. Dynacon functions solely as a distributor of products manufactured by other companies, and Dynacon's liabilities are expressly limited to those warranties and guarantees that are extended by the product manufacturers. Dynacon makes no other warranty claims, and there are no implied warranties of merchantability or fitness. In no event is Dynacon responsible for consequential damages. The Purchaser is responsible for installation and use of the products in accordance with the manufacturer's instructions. Material is under warranty for one calendar year from date of purchase.

Returned Material Policy

Material being returned to Dynacon for any reason must receive prior authorization from Dynacon and be assigned a Return Authorization Number which is to be shown on the packing slip accompanying the return. Returns are to be shipped freight prepaid to the address designated by Dynacon. If the equipment is defective and in warranty, Dynacon will prepay normal U.P.S. charges for replacement. Non-defective material returned for credit must be received freight prepaid in new and resalable condition. Products manufactured by KMC Controls must have been shipped within the most recent 6 months and are subject to a 25% restocking charge (a 50% restocking charge applies for all KMC valves). For all other Dynacon products, a credit less a 15% restocking charge will be issued. All returned material that does not have a properly assigned Return Authorization Number or does not comply with this policy will be returned to the sender. Material must have been purchased within one calendar year of return.

Right of Substitution

Dynacon reserves the right to substitute products of equivalent specifications provided the product's operational characteristics are not affected.